Prama Refund Policy - Your Legal Rights

  • When you buy goods from a business, in law you have a number of rights as a consumer.  These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed
  • Fault goods eligible for refund must be returned unused and as sold within 14 days to the shop of origin and with the original receipt
  • We do not provide refunds or credit notes for any other reason

Our Vision

A world where no-one is unfairly disadvantaged or excluded because of age or infirmity and where every person can enjoy life as they age.

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Prama is a trading name of Pramacare, a Christian-based Dorset charity, providing care and support services.
All rights reserved. Registered Charity Number 801967

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